Payment Policy

Payment of your order from the Freshcare eStore is required upon checkout.

Payment of your order must be made via credit card (VISA or Mastercard).

Security Policy

Freshcare uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured


  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Freshcare or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
  • protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Freshcare.

For more information about eWAY and online credit card payments, please visit

Postage Policy

After purchasing your order online, you will receive an email confirmation from eWAY containing your order details.

All orders are sent in registered parcels via Australia Post.

Estimated delivery date: 5-7 working days.

Should there be any delays in dispatch of your order, the Freshcare Office will notify you by phone or email as soon as possible.

If you wish to query an order dispatch please contact us at

Refund & Replacement Policy

Items purchased from the Freshcare eStore are non-refundable if the items have been used, damaged after delivery, if any attempt has been made to alter the product or if you have changed your mind about your purchase.

Items are only refundable if they arrived in damaged or faulty condition. Please email us at within 30 days of purchase if your order arrived damaged or faulty. Refunds or replacements will be arranged.